Practice Information

New Patients

If you're a new patient please complete our New Patient Form and Transfer of Medical Records Consent Form prior to your appointment.

Appointments

Appointments for standard consultations can be scheduled with your regular doctor or the next available doctor, depending on your preference and doctor availability.

Extended consultations are available on request. If you anticipate that your consultation will be longer than usual, please advise our friendly receptionist when arranging your appointment time.

Our appointments are classified and invoiced as follows:

Minor Service (Level A)

A brief consultation for an obvious problem characterised by the straightforward nature of the task that requires only a short patient history and, if required, limited examination and management.

Specific Service (Level B)

A consultation during which the General Practitioner obtains a selective history and  examination of the patient to assess and manage the health issue.

Extended Service (Level C)

A consultation during which more complex tasks are required of the General Practitioner and/or when he/she is presented with several alternative diagnoses  requiring a detailed history, examination, possible investigations, and management.

Comprehensive Service (Level D)

A consultation involving the General Practitioner obtaining an exhaustive history, performing multiple system examinations, and the possible arrangement and evaluation of complex investigations to narrow down multiple alternative diagnoses and determine the best treatment going forward.

Emergencies

If you are suffering a life-threatening emergency, please telephone 000 immediately to seek ambulance and hospital treatment.

Translation services

We offer two main translation services here at Aged Care GP. TIS- Translating and Interpreter Services, for patients if English is not their first language; catering to over 200 different languages. NABS- National Auslan Interpreter Services, for patients who have hearing, and/or speech impairment. 

Fees

Pensioners and Healthcare card holders are bulk billed. Veterans' Affairs patients are bulk billed.

For non Pensioners, Healthcare card holders or Veterans’ Affairs patients, please contact us to discuss the fee for your appointment.

Parking

At our head office in Tullamarine off-street parking is available at the rear of the building. Street parking is also available.

Privacy and Confidentiality

Aged Care GP  complies with the Australian Government legislation, ensuring that the privacy of our patients in maintained. A copy of our privacy policy is available online or with our Practice Nurse. Further information is also available from the Office of the Australian Information Commissioner on 1300 363 92.

Reminders and Practice Information

Aged Care GP is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise if you would like to withdraw from this free service.

After-Hours Coverage

Aged Care GP works together with the Home Doctors Service to provide an after-hours service for our patients.

If you require urgent medical attention after hours, please ring Home Doctor Service on 13SICK (13 7425).

ALWAYS PHONE 000 IN AN EMERGENCY.

Complaints, Compliments and Suggestions

Aged Care GP values and welcomes feedback and considers it an essential link in the quality improvement process and the overall management of the practice. We will always endeavour to resolve any complaints directly but where a matter cannot be resolved, the Health Services Commissioner can be conducted for advise and possible mediation.

Alternatively you may wish to contact the Health Services Commissioner on  1800 1336 066