Practice Information Sheet
Download the Practice Information Sheet here
Download Information Brochure for Residents and their Families
Opening Hours
For Onsite Residential Aged Care Facility Visits
Address: Suite 104/189 South Centre Rd, Tullamarine
Monday to Friday 9:00am to 5:00pm
Saturday and Sunday Closed
Public Holidays Closed
Clinic Rooms at Warrandyte
Address: 4/402 Heidelberg-Warrandyte Rd, Warrandyte
Monday Closed
Tuesday 9:00am to 5:00pm
Wednesday Closed
Thursday Closed
Friday 9:00am to 5:00pm
Saturday and Sunday Closed
Public Holidays Closed
New Patients
New patients are asked to complete our New Patient Registration and Transfer of Medical Records Consent Form prior to their first visit by the doctors. This ensures the treating doctor has all the information required to understand the patient’s medical history when they meet them for the first time.
Our new patients have a comprehensive medical assessment within the first 6 weeks of being under our care so we can better understand their unique needs and ensure we are able to provide thorough medical care. They may also have a medication review and within the first 3 months will also have a care plan review.
Appointments
Clinic Rooms at Warrandyte
Appointments are required for attendance at the clinic. You can make an appointment by calling our friendly reception team at the clinic rooms on 8877 1500 or our head office at 9338 5657.
Walk-ins are welcome, triaged by our nursing team.
Home visits or visits on site at residential aged care facilities are available. Please speak with our friendly reception team for details.
Aged Care Facility Onsite Visits
The doctors schedule routine visits to each of the RACFs they visit. All patients needing a review as determined by the doctor or by facility staff will be reviewed. In addition, loved ones of our patients can contact our Admin team to request the treating doctor contacts them to discuss their loved one’s care. This is limited to the Next Of Kin and/or Medical Treatment Decision Maker if in place.
If there is a medical issue or a notifiable situation in between the scheduled visits, the RACF staff can use our triage notification system through our website at www.agedcaregp.com/book-now. One of our nurses will triage the situation and the GP will be notified.
Emergencies
If you or your loved one is suffering a life-threatening emergency, please telephone 000 immediately to seek ambulance and hospital treatment.
Reminder System
Aged Care GP is committed to preventative care and we have an electronic system that provides reminders to the doctors about when your loved one is due for routine assessments like care plan reviews, medication reviews and the annual comprehensive medical assessment. For our community patients, we are able to offer you preventative health services appropriate to your care. If you do not wish to be part of this system, please let your doctor or receptionist know.
Results Policy
In the interests of best practice and privacy, and unless otherwise stated, an appointment is required to discuss results of any investigations/tests performed. This appointment should be scheduled 1 week after any investigations/tests have been performed. For Aged Care Residents, the results will be discussed at your next weekly scheduled visit unless urgent/clinically significant where the doctor will contact you and the facility staff without delay.For our community patients, it is your responsibility to book this follow up appointment at the clinic rooms to get your results.
After-Hours Coverage
Aged Care GP works together with National Home Doctors Service to provide an after-hours service for our patients. The RACF staff have access to these details if they need to use these services. Reports from the locum service provider are sent to the patient’s usual GP. Also available is the newly set up Northern Hospital 24 hour ED Telehealth service. If urgent medical attention is required after hours, RACF staff follow their procedures for calling an ambulance. ALWAYS PHONE 000 IN AN EMERGENCY.
The Doctors available at Warrandyte Clinic Rooms
Dr Adam Wade - available on Tuesdays
Dr Kavalkumar Patel - available on Fridays
We will extend the availability of doctors, along with days and hours open as demand for this new service increases.
The Doctors available for onsite visits at Aged Care Facilities
Dr Adam Wade
Dr Andre Mostert
Dr Atish Manek
Dr Barbara Yang
Dr Barenya Das
Dr Brian Paskowski
Dr David Kadrian
Dr Gail Dixon
Dr Ha Tran
Dr Henoh Dolezal
Dr Imran Marzook
Dr Jacqueline Judd
Dr Jagdeesh Dhaliwal
Dr Justine Garvey
Dr Kavalkumar Patel
Dr Keith Downer
Dr Mabel Lua
Dr Madeleine Smith
Dr Maheshy Peterson
Dr Manasi Deshpande
Dr Mark Cavill
Dr Michael Grant
Dr Nigel Berry
Dr Pauline Griffiths
Dr Ragini Karnati
Dr Safiyyah Nimatul Ain
Dr Sahar Nahavandian
Dr Silvana Puzsar
Dr Simon Tong
Dr Uzma Jawwad
Dr Vyom Sharma
Dr Will Kyaw
Dr Ye Lin Ko
Translation services
If a patient requires translation services, our admin team will arrange for an interpreter to be available for their routine visit. There are two services we use, both are free:
Translating and Interpreting Service. Catering to over 200 languages, this free service is available 24 hours a day via telephone on 131 450. Click here to visit their website for more information. NABS. This service is for patients who are deaf and use Australian sign language (AUSLAN). Phone them on 1800 246 945 or visit their website www.nabs.org.au If you would like further information please enquire about these with our reception. In addition, we often find there is a nurse at the facility who can speak the patient’s native language and can often assist during our visits.
Fees
Consultation and routine visits
Our consultations and routine visits are bulk billed for all those with access to Medicare including Pensioners, Healthcare card holders and Veterans' Affairs patients. For patients without access to Medicare benefits, we charge a private fee equivalent to the bulk billing rate that would be charged for that visit.
Non Medicare Billable Work
From time to time, patients or their loved ones may request that the treating doctor provides documentation for which payment is not covered by Medicare. Examples of these requests include a medical report, a certificate of capacity or a report for VCAT or lawyers. For these requests, the treating doctor will advise our Admin team who will get in touch with you to explain the fee involved and help you arrange payment to ensure the request is not delayed.
Parking
There is free, off-street parking available at the front of the clinic. Disabled parking is also available.
Privacy and Confidentiality
Aged Care GP complies with the Australian Government legislation, ensuring that the privacy of our patients is maintained. A copy of our privacy policy is available here via our website, or you can ask our Admin team to send you a copy. Further information is also available from the Office of the Australian Information Commissioner on 1300 363 992.
Communications Policy
In line with our privacy policy, our practice will only engage in communication via telephone, SMS message, in person and fax. We are not able to guarantee the security of emails, sent or received and as a result we are not able to engage in email communications. A copy of our full communications policy including how you are able to access your health information is available here via our website, or you can ask our Admin team to send you a copy.
Feedback, Complaints and Compliments
At ACGP, it is important to us that we continually improve the way we deliver our services and we welcome feedback as an essential part of our continual improvement process. If you have feedback, a complaint or compliment, you can speak to your loved one’s treating doctor, our Admin Team Leader or ask to speak to our Operations Manager. If you are unhappy about a health service provided to a family member, please always try speaking with their treating doctor as a matter of priority. We will always endeavour to resolve any complaints directly but where a matter cannot be resolved, the Health Services Commissioner can be contacted on 1300 582 113 for advice.
Contacting Aged Care GP
Clinic Rooms at Warrandyte
Phone (03) 9338 5657 (clinic rooms)
Fax (03) 8679 4480
Email reception@agedcaregp.com
Address: 4/402 Heidelberg-Warrandyte Rd, Warrandyte, VIC 3113
For Aged Care Facility Onsite Visits
Phone (03) 9338 5657 (head office)
Fax (03) 8679 4480
Email reception@agedcaregp.com
Head office address: Suite 104, 189 South Centre Road, Tullamarine, VIC 3041